{"xsrfToken":"a16f12860a4d287f2a5de0d49d8584c73f291529_lout","branding":{"id":"2","key":"wls","name":"Wi-Line Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0ea4ad","headerLinkHoverBGColor":"#0ea4ad","headerBadgeColor":"#0ea4ad"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a31a44db-a1de-4f17-8fd8-acd7eaee831e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYTcwNDIxOC05Yzk0LTQ3YzktOTMzMy05NDQ2ZWY3MjI4ZmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEzMWE0NGRiLWExZGUtNGYxNy04ZmQ4LWFjZDdlYWVlODMxZSI6WyJyZWFkIl19LCJleHAiOjE3NDU5MTkxODksIm5iZiI6MTc0NTkxODU4OX0.9hDqkSl-FeBiZ--4DQSqPwgnrS5YxRQyAcXoKfb2o50&client=fa704218-9c94-47c9-9333-9446ef7228fa&mode=fit","logoId":"a31a44db-a1de-4f17-8fd8-acd7eaee831e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#5893f4","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"wls","projectId":10014,"serviceDeskId":2,"name":"Wi-Line Support","description":"<p>Welcome.<br> You can submit a Wi-Line support request from the options provided.<br> Remember to log in to the portal to retrieve and track your old tickets.</p>\n<p>Opening hours (Europe/Paris) *:<br> Monday to Thursday from 8:30 a.m. to 5 p.m.<br> Friday from 8:30 a.m. to 1 p.m.</p>\n<p>*You can still use support outside of these hours, the responses will simply be less immediate.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"30","name":"Access to a paiement unit","descriptionHtml":"<p>Complete this form to ask access to a paiment unit on your existing account or create a new account</p>","callToAction":"Access to a paiement unit","introHtml":"<p>You've not access to your paiement unit on your account or want to create an account ?</p>","icon":10504,"iconUrl":"https://ec2eweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[8],"key":""},{"id":"58","name":"Change of ownership","descriptionHtml":"<p>For security reasons, only <b>the seller</b> can make this request.<br> Any request made <b>by the buyer</b> will be *rejected. *</p>\n<p><b>Please read this document carefully before any request: <a href=\"https://ec2eweb.atlassian.net/servicedesk/customer/portal/2/article/2376564737\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">HERE</a></b></p>","callToAction":"Change of ownership","introHtml":"<p>Are you selling your payment unit and wish to pass on access to the buyer?</p>","icon":10528,"iconUrl":"https://ec2eweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[8],"key":""},{"id":"31","name":"CB5.5 Migration","descriptionHtml":"<p>Complete this form to organize the migration of one or more IUC180B to CB5.5 standard. The migration procedure will be provided to you in response to this ticket. Please note that this manipulation is only possible for an authorized fitter.</p>","callToAction":"CB5.5 Migration","introHtml":"<p>You want to migrate one or more IUC180B to CB5.5 standard ? It's there.</p>","icon":10507,"iconUrl":"https://ec2eweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[8],"key":""},{"id":"28","name":"General Questions","descriptionHtml":"","callToAction":"General Questions","introHtml":"<p><br> Questions about the Wi-Line system?</p>","icon":10466,"iconUrl":"https://ec2eweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[8],"key":""},{"id":"32","name":" Failure ?","descriptionHtml":"","callToAction":" Failure ?","introHtml":"<p>Are you experiencing a failure? Report it here!</p>","icon":10476,"iconUrl":"https://ec2eweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[8],"key":""},{"id":"46","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10553,"iconUrl":"https://ec2eweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"24","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://ec2eweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"22","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10505,"iconUrl":"https://ec2eweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[],"key":""},{"id":"47","name":"Return after-sales service","descriptionHtml":"","callToAction":"Return after-sales service","introHtml":"","icon":10472,"iconUrl":"https://ec2eweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[28,32,30,58,31]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0fb4a0a2-03c4-3f27-96e5-0a29b0b7fdc5","appLinkName":"System Confluence","appLinkUrl":"https://ec2eweb.atlassian.net/wiki","spaceKey":"WLS","spaceName":"Wi-Line Service","spaceUrl":"https://ec2eweb.atlassian.net/wiki/spaces/WLS","isServer":false},"labels":[],"projectKey":"WLS","serviceDeskId":2,"kbLinkDomainURLs":["https://ec2eweb.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"WLS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYTcwNDIxOC05Yzk0LTQ3YzktOTMzMy05NDQ2ZWY3MjI4ZmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU5MTk3ODksIm5iZiI6MTc0NTkxODU4OX0.3lF94aWVWWZNFSNSswEoNTSKI41n3huYrt3udlr-zAg","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"fa704218-9c94-47c9-9333-9446ef7228fa","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"05835bfc-2f71-4c4d-862a-63702a0bffb5","name":"Général","description":"Utilisation générale de votre centrale de paiement Wi-Line\n","categoryUrl":"https://ec2eweb.atlassian.net/servicedesk/customer/portal/2/topic/05835bfc-2f71-4c4d-862a-63702a0bffb5","lastUpdated":"1744728642187","createdAt":"1640169030304"},{"id":"b2ee3eef-a5dd-4c85-ae97-57b4ae6164b5","name":"Ingenico","description":"Problèmes relatifs au terminaux bancaire Ingenico ","categoryUrl":"https://ec2eweb.atlassian.net/servicedesk/customer/portal/2/topic/b2ee3eef-a5dd-4c85-ae97-57b4ae6164b5","createdAt":"1596633392389"},{"id":"1fa728d2-f32f-47c0-8a9a-90093012189d","name":"Monnayeurs","description":"Retrouvez ici des informations supplémentaire au sujet des monnayeurs.","categoryUrl":"https://ec2eweb.atlassian.net/servicedesk/customer/portal/2/topic/1fa728d2-f32f-47c0-8a9a-90093012189d","createdAt":"1698914362608"},{"id":"8712eae3-1c0a-4c86-84d5-cf139aa377cf","name":"SAV","description":"Comment envoyer un materiel défectueux pour SAV","categoryUrl":"https://ec2eweb.atlassian.net/servicedesk/customer/portal/2/topic/8712eae3-1c0a-4c86-84d5-cf139aa377cf","lastUpdated":"1601383893540","createdAt":"1601382657484"}]}},"reqCreate":{"id":30,"projectId":10014,"form":{"name":"Access to a paiement unit","descriptionHtml":"<p>Complete this form to ask access to a paiment unit on your existing account or create a new account</p>","callToAction":"Access to a paiement unit","intro":"<p>You've not access to your paiement unit on your account or want to create an account ?</p>","instructions":"<p>Complete this form to ask access to a paiment unit on your existing account or create a new account</p>","icon":10504,"iconUrl":"https://ec2eweb.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10048","fieldConfigId":"10157","label":"Fitter name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Résumé","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Demande de création/Modification de compte Wi-line"]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10049","fieldConfigId":"10158","label":"User name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10047","fieldConfigId":"10156","label":"User Email","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10046","fieldConfigId":"10155","label":"User type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10106","label":"Exploitant","selected":false,"children":[]},{"value":"10107","label":"Installateur","selected":false,"children":[]},{"value":"10108","label":"Installateur/Exploitant","selected":false,"children":[]},{"value":"10109","label":"Technicien","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10050","fieldConfigId":"10159","label":"Serial numbers","description":"Serial number of the terminal (16 digits / letters) ","descriptionHtml":"<p>Serial number of the terminal (16 digits / letters)</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/30","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/30","calendarParams":{"firstDay":0,"date":"2025-04-29T11:23:09+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0fb4a0a2-03c4-3f27-96e5-0a29b0b7fdc5","appLinkName":"System Confluence","appLinkUrl":"https://ec2eweb.atlassian.net/wiki","spaceKey":"WLS","spaceName":"Wi-Line Service","spaceUrl":"https://ec2eweb.atlassian.net/wiki/spaces/WLS","isServer":false},"labels":[],"projectKey":"WLS","serviceDeskId":2,"kbLinkDomainURLs":["https://ec2eweb.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmYTcwNDIxOC05Yzk0LTQ3YzktOTMzMy05NDQ2ZWY3MjI4ZmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU5MTk3ODksIm5iZiI6MTc0NTkxODU4OX0.3lF94aWVWWZNFSNSswEoNTSKI41n3huYrt3udlr-zAg","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"fa704218-9c94-47c9-9333-9446ef7228fa","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal","name":"sd-portal-chat-footer","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal\",\n \"key\":\"sd-portal-chat-footer-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.footer.portal\", \"title\":\"sd-portal-chat-footer\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=2&location=footer&xdm_e=https%3A%2F%2Fec2eweb.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-footer-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI2ODY3OTcxZjViYjEyYjhiZjU1YzcwMTI0MzRkYjliODRiNGE0N2FiNGZkM2JhNmY2ZDdlYThjOTI5N2EzN2E3IiwiaXNzIjoiOTkzMDcyMGEtMjQ5ZS0zODNhLWI5YTctYmJiMGM0ODk1N2JkIiwiY29udGV4dCI6e30sImV4cCI6MTc0NTkxOTQ4OSwiaWF0IjoxNzQ1OTE4NTg5fQ.3tKv2az5BZP-i_yb7cyji1acHVvHpNfvmc4XwANtQt4\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6Ijk5MzA3MjBhLTI0OWUtMzgzYS1iOWE3LWJiYjBjNDg5NTdiZCIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjpmYWxzZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2VjMmV3ZWIuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvZWMyZXdlYi5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJXTFMiLCJpZCI6IjEwMDE0In19fSwiZXhwIjoxNzQ1OTE5NDg5LCJpYXQiOjE3NDU5MTg1ODl9.t7eht-YcYEp7YGp_C78dS27i3dY2T4LoVV0jjFpR6g4\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":false},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://ec2eweb.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://ec2eweb.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"WLS\\\",\\\"id\\\":\\\"10014\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"WLS\\\",\\\"project.id\\\":\\\"10014\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"30\\\"}\",\n \"timeZone\":\"Europe/Paris\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://ec2eweb.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}